Refunds and cancellations

RB Ceramics is a business of Robinina, LLC. This page explains how cancellations and refunds work for sessions, gifts and the premium membership. Questions: studio@robinina.art.

Cancelling a booking

You can cancel a booking from My bookings. If you cancel 24 hours or more before the session starts, your session goes back on your account to use another time. If you cancel later than that, the session is used. If the studio cancels (a closure, a broken wheel, or any other reason), your session always goes back to you, and we email you.

Sessions you bought

Sessions cost $75.00 each, with a minimum of 1 when you buy them, and they never expire. If you haven't used them, you can ask for a refund within 30 days of buying. We refund only sessions you haven't used, to the payment you used, through Stripe. It can take a few days to show on your statement. After 30 days, refunds are at our discretion. Email or call us.

Extra sessions

Premium members can buy extra sessions at $50.00 each. They never expire. The same refund rules apply to unused extra sessions.

Gifts

A gift is a number of sessions one person pays for and another claims with a private link. Gifted sessions never expire. If a gift hasn't been claimed, the person who paid can ask for a full refund. If it has been claimed, we can refund only the sessions that are still unused, and the money goes back to the person who paid, not to the person who received the gift.

Premium membership

The premium membership is $500.00 a month for 10 sessions and one bag of clay. It renews automatically each month on the date you chose, and the card you saved is charged, until you cancel. To cancel, contact us; we end it for you. It ends at the end of the month you've paid for, and you keep that month's sessions until then. We don't refund a month that's already charged and we don't prorate part-months. Unused premium sessions expire at the end of each membership month. If a payment fails, we email you, and you have 7 days to update your card before the bookings that depend on the unpaid month are cancelled.

If something went wrong

If you were charged for something you didn't get, contact us and we'll fix it.